Now hiring: Sales Director, Head of External Communications

We’re looking to hire two new positions to help Bytemark get the word out: about BigV, our data centre, and all the other developments going on inside our growing company.

For 10 years Bytemark been technically-focussed, and our engineering staff have vastly outnumbered everyone else (the opposite ratio to most hosting companies). But with the growth of BigV and our data centre, it’s time to tweak that balance a little bit. I’m looking for people who can write and talk about what we do, showing the advantages of hosting with Bytemark to both technical and business-minded people and parading our company culture to the world.

Both positions will break new ground inside Bytemark – within 12 months, the people we hire will be defining the way we sell and market ourselves. If you’re looking to jump out of the rank & file, this could be your chance.

As usual for jobs at Bytemark, there is a screener question that you’ll need to answer and submit with your CV.

The two positions are:

  • Head of External Communications (£25-40k): an expert in short-form writing, advertising & web site maintenance.
  • Sales Director (£60k): someone who loves juggling technical planning for a plenty of incoming customers and enjoys the challenge of a performance-driven position.

Follow the links for full details of both; they are based in York and feature our usual excellent benefits. Good luck to everyone applying!

Bytemark data centre build: Crane day!

Our data centre is on the edge of the business park without any access from two sides; on Friday we needed some heavy lifting to get the diesel generator from the front to the back of the building.

Here’s the generator, an SDMO V550:

and here’s the crane:

And here’s the lift; the wind picked up slightly scarily before they started:

Once we’ve commissioned it, our data centre will have a “prime” 500kVA generating capacity, keeping us going off the grid for 20 hours at our initial full load without needing the tank refilled. We’ll be adding a new tank as data centre load requires and we won’t require its full capacity for a few more months at least.

There’s also space behind the data centre for two more generators, covering us for the full possible data centre load at N+1 as we build out the ground floor further.

 

Bytemark data centre build: Matthew’s picture tour

I finally took a leisurely tour around our nearly finished data centre. Almost all the big ticket items are in. So starting in the UPS room:

Those are the first two cabinets of our Uninterruptible Power Supply system (with another two behind), the buffer between the servers and the mains supply or the diesel generator. We can pull the plug on the mains and switch to the generator, and batteries will keep us going for a few minutes.

We can even turn some very big switches to take a UPS out of the loop for maintenance:

Here’s one of many shelves of batteries:

In the early days, these batteries will give us more of a buffer than we need – probably an hour or more depending on how quickly we fill up the main room. And we will expand both the UPS unit themselves and the batteries without interrupting the supply to the equipment.

Here’s the hole where our electricity substation will be, out the front of the building.

at the back here’s the rear compound, and you can see the concrete pad where the diesel generator will be hoisted in a few days time:

There’s room there for two more generators, to cover us for full site load, and also in the case one fails. It’s a bit over-the-top but by having N+1 generators (and not just power sources) there are particular external data centre standards that we can meet fairly easily, which impresses government and other compliance types.

Also in the UPS room is the cabinet for our fancy building management system:

That’s where the controller will go that has access to every switch and measurement in the data centre: fire suppression, air conditioning power, fresh air cooling vents, missile defences etc. For obvious reasons, it’s not connected to any other part of our network (look what happened to all the other Battlestars…).

One of the main things it does is decide when to switch between fresh air cooling and direct expansion (DX) cooling methods. So here are the air handling units in the main room which push the air back and forth:

Now they can pass air over these external units, which basically are enormous refrigerators that work by direct expansion cooling (thanks wikipedia):

But, as we mentioned before, we’ve done our sums and the same units can also simply open the vents to the chilly York air, as long as the outside temperature is lower than 16 degrees:

Whoosh. That’s most of the year, in fact. So we’re not using the power-hungry direct expansion cooling most of the time, and we’re hoping for a Power Usage Effectiveness figure of 1.1 for the cooling side of things (i.e. we’re hoping to only have to use 10% extra power to run all the cooling).

For the times when the building management system decides it’s too hot and closes all the vents to the outside world, using DX cooling the whole time, it would be nearer 1.5

There will also be losses introduced by the UPS system, but are hoping that overall the PUE will be under 1.2 on a normal chilly day.

Back inside, here’s the guts of the air handling unit, including the big pumps necessary to push the cooling fluid in and out:

The building management system also has the crucial decision of when to let these babies off:

That’s the Kidde FM200 Fire Suppression system, masses of high-pressure liquid which turns into a fire-suppressing gas when blasted out of the tubes criss-crossing the main room. If they have to go off, the gas doesn’t hurt anyone in the room (there used to be carbon-dioxide systems which basically suffocated people along with the fire), and the power doesn’t need to be cut, so the data centre soldiers on. But the bottles are one-shot, and refilling them costs quite a lot. So there are various measures to make sure it doesn’t happen too automatically.

To decide whether to sound the alarm or fire the suppression system, the building management system takes inputs from a set of sampling points across the ceiling, little tubes that look like this one:

There’s a box that sucks the air samples down, and using a laser decides how “smokey” things are getting:

Ultimately it’s the building management system that decides what to do, and that’s down to some high-stakes configuration and policy decisions by Peter and me.

They’re actually building this data centre fast than I can write and take pictures, so it looks even better now. And there’s an engineering treat in store for Friday 26th.

Attention hosting companies: This software builds your business

Dear colleagues and competitors in the hosting industry,

Our businesses are built on an enormous foundation of free software.

Web hosting remains solid, but we’ve all lost customers in the last 10 years to proprietary email platforms, and have just collectively just accepted it. Mail solutions based on exclusively free software are looking second rate compared to GMail, Exchange and other vertical systems where we can’t add value through our expertise, or give users the choice of where they host.

Facebook and Twitter continue to use their muscle to wind internet messaging back to the 1980s. That was a time when sending a message between big commercial networks was a privilege and not a right. So you had multiple addresses, or people you had to pay to talk to, or people you just couldn’t talk to because those big networks wanted to lock people in. We’re getting back to that state again now.

In 2012, Mozilla publicly pulled staff from future development of Thunderbird. It used to be the best email client, bar none. But it had fallen behind before, and now looks like it’ll continue to do so, given how large a code base it is.

All of this bad news means hosting companies lose business. Users see a better experience with one of the big guys, moving towards them and their proprietary platforms. Among many other things, we all need to see a better free email client, and the prospect of anyone starting afresh seemed pretty remote.

Geary: A beautiful, modern, open source email client.

Geary: A beautiful, modern, open source email client.

Geary is a brand new desktop email client – in the early stages of development.

It’s being developed by a San Francisco-based non-profit called Yorba – you may already know them – they’re the talented and proven group of hackers who built the slick photo manager for the Linux desktop called Shotwell.

Yorba simply want to put beautiful, functional, software out there, for free, with no strings attached, and with no plans to lock away the best features for paying customers. They’re funded by donations and consulting work and have turned to a crowdfunding campaign to pay for the development.

That means Yorba are writing more of the type of software that will continue to build all our companies. When clearly talented people come together to help us, just for the love of what they do, we must support them to see results.

They’re looking for $100,000 to finish Geary. Bytemark have pledged $2500, and if only a handful of us do the same, we have a great chance of seeing an amazing new email client coming to fruition in 2013.

Geary will help us all to sell more servers, and to grow our industry on open standards, not limited interoperability with giants. So please take a look at their project and donate what you can.

Thanks for reading,

Matthew Bloch
Managing Director, Bytemark Hosting


A major infrastructure donation to the Debian Project

Bytemark are very proud to announce a big donation to the Debian Project. We’re providing a 16-server HP BladeSystem with 57TB of storage (Debian press release), at a commercial value of £150,000 per year. It is in our Manchester data centre right now, but will soon be hosted in our wholly-owned “YO26″ York data centre from May 2013.

Debian is the universal UNIX operating system, built by thousands of volunteers across the globe since 1993, and bringing together the best of the free software movement since that time. Over 10% of web servers on the internet run it. And since Bytemark launched in 2002, Debian has been been a major plank of our success – all our internal systems use it, and most of our customers do too.

We’ve even built our Symbiosis easy hosting system on top of Debian. That’s a Bytemark product in use by thousands of domains across our network, and (because we released it as free software), we’ve seen it adopted outside too.

While we can’t match the unpaid efforts of Debian’s thousand of volunteers, we’re at least happy to be providing such a substantial part of Debian’s infrastructure and paying back a little of our debt to the project. Debian’s success will continue to spur ours.

BigV beta now open to all Bytemark customers

BigV is now open for use by all Bytemark Hosting customers.

BigV is Bytemark’s “cloud” hosting service, and allows for flexible, self-service deployment of virtual machines with permanent discs. It has been in development since August 2011 and runs thousands of live domains even before its launch. It costs £10 per month for a 1GiB virtual machine with 25GiB disc space, and you can scale each VM up to 180GiB of RAM. It’s completely driven from a command-line, and developed in the UK by Bytemark’s excellent in-house development team.

So if you’ve got a single sign-on account (i.e. any Bytemark customer), you can now use our registration instructions to set up the client and start spinning up BigV virtual machines from the command line. Please let us know what you think of it!

There are a few features we’re still working on before we call it “launched”:

  • disc I/O rates will be improved;
  • billing and signup will be better-integrated into the command line client;
  • we still need to specify a default Service Level Agreement (though we’ve agreed that with some customers already).

Once these are fixed, by April I hope, we will have big hoopla.

I’ve also opened our beta form to new registrations on a temporary basis, so if you’re not a Bytemark customer feel free to sign up. If you are a Bytemark customer but have forgotten your sign-on password (before today you’d only have used it for domains and credit card updates) you can request a reset from our panel front page.

Bytemark’s first wholly-owned data centre

Peter and I are proud to announce that we’ve completed the purchase of a building for Bytemark. It will shortly become our first wholly-owned data centre. YO26 (the provisional name) is situated in the company’s home town of York. It will more than double our current hosting capacity, and provide a larger base for the company’s operations, including the development of our self-service cloud hosting product BigV.

YO26 takes Bytemark’s mission of hand-built hosting to the next level. We’ve built our own servers for years, and rolled much of our own software. And there are so many advantages to a managed hosting provider owning its own premises:

  • we’re free from price hikes imposed by data centre operators (and so are our customers);
  • we can time building maintenance to minimise risk to our customers – in a shared data centre we have to cope with maintenance being imposed upon us;
  • we can offer split-site hosting across two well-connected cities, neither of them London; and
  • our home-grown cloud hosting platform BigV will gain a second installation, allowing self-service customers to benefit from that resilience.

This has taken the best part of a year to research, plan and tie up, but with the growth I’m seeing this year, it may not be our only data centre project in 2013.

Bytemark will continue to host in Manchester for the foreseeable future, so our customers there won’t be buffeted around. But if you’re interested in expanding your hosting to two cities, we should be able to help you from April – now is the time to get in touch and talk to us about your plans.

As you read this, data centre design experts Sudlows are bringing diggers, drills and implements of destruction to turn this empty room into our state-of-the art data centre space:

Our office looks a little more welcoming and we will be optimising the space for development, customer support and ad-hoc meetings which I’ll share with you next month.

Please come and toast the unit’s opening with us! It’s at Unit 2 on Opus Avenue (near Nether Poppleton on the A1237). Bytemark staff and friends will be there from 7pm TODAY (Monday 28th January) with champagne, pizza and any other diversions that we can haul over for the evening.

Train spotters will be particularly welcome; we have a great view of the East Coast Main Line!

So if you know Bytemark, or are just curious to see what we do, please come and celebrate with us tonight.

Critical facilities maintenance

You can tolerate a few little failures on a pinball table before stopping for a service, but the sensor that triggers the 1 million point jackpot was too much to live without. James prepares to re-solder it here.

We’re winding down for our staff Christmas party tomorrow night, but I’m personally on call next week, so if you have any trouble the other side side of the apocalypse, just email our urgent support address and I’ll be happy to help. Otherwise Merry Christmas from all of us at Bytemark, and may all your pagers be silent.

2013 server range now available

At Bytemark Hosting we accept paper pictures of the queen in exchange for access to our well-connected computational devices. We call these concepts “money” and “servers”. Every 12 months or so, we find that we can take less “money” or give you more “servers”, or both. And now it’s that time again, rejoice!

So here’s our 2013 fixed-spec servers, which are available to order now.

Our FS11 server replaces the FS1 for £69 per month, with an 4-core Opteron 3250 running at 2.5GHz, 4GB RAM and 2×500GB discs – two extra cores for no extra money.

The FS12 is the same the FS11, but for only £79 per month you get double the RAM and discs – 8GB and 1TB respectively.

The FS13 replaces the FS3 and now sports an 8-core Opteron 3280 running at 2.4GHz, 16GiB RAM and 2×2TB discs – for only £129 per month.

The FS14 is a new addition to our fixed-spec range, and has the same memory and CPU as the FS13, but has 2×3TB discs and 2×120GB fast SSDs for your database. That’s £179 per month, the first time we’ve put SSDs in our fixed-spec systems.

And and… and we’ve dropped all the setup fees and minimum terms on all fixed-spec servers. So there’s no commitment, you can go ahead and try one out a month at a time.

If you’ve got an older server and have had it more than a year, we’d be glad to give you the upgrade for free, and transplant your drives if you don’t mind the down time. Otherwise you’ll need to reorder and cancel the old one.

More on the premium servers in a day or two.