Bytemark is hiring

Bytemark are now looking for candidates to fill three positions:

  • A first-line technical support representative (£15-22k, from March)
  • A Linux systems or programming expert (£20-40k, from March)
  • A technical author for a 2-3 month contract (£15-£25 per hour, immediate start)

If you, or anyone you know is interested in Linux and wants to work with us in snowy York, please drop me a line!  Here are the adverts as posted.

First-line technical support representative (£15-22k)

Bytemark Hosting is an Internet Service Provider based in York, and we’re looking to recruit a permanent first-line support representative to manage our steadily growing technical support queue.

We currently manage our support by allocating a single expert engineer per week to answering our customers’ calls and emails.  The volume has now grown to the point where this is a full time job – many enquiries are simpler sales and technical questions, and the directors think that
an enthusiastic Linux "power user" could manage these on a permanent basis, while more complex questions can still go to our more experienced engineers.

The ideal candidate will be someone who uses Linux on a daily basis, or simply manages their own web site(s, the more ambitious the better). However neither experience is strictly necessary, we are willing to train the person with the right attitude on every aspect of our business so that they can fulfil this important role for our customers. There will also be opportunities to learn and practice programming and systems administration. The most important skill will be to maintain a calm, polite and organised front to our staff and customers.

Bytemark ask for a 37.5 hour working week to be worked from our offices in York, and offer 25 days paid holiday plus UK bank holidays. For this
role we can pay between £15000-£22000 per annum dependent on previous experience.

If you’re interested please send your CV to Matthew Bloch <matthew@bytemark.co.uk> and let me know in brief how you think you can help our company.

Linux systems and software engineer (£20-40k)

Bytemark Hosting is an Internet Service Provider based in York.  We’re looking to recruit a Linux systems or programming expert to build  and maintain various internal systems for our expanding business – these systems organise our network, racks, inventory and billing.  They are increasingly business critical as we rely on their abilities to provide new services to our customers, and we need a larger team to work on both
their development and reliable deployment.  You’ll also need to support our customers in using them, and help publish and promote some  of their components of to the free software community.

Currently we have a many important internal systems written largely with the Ruby language and Rails framework, so these would be ideal skills to have.  Perl, PHP, Java would also be useful to know, but nothing speaks louder than the experience of an open source project or previous commercial experience, in whatever language.

Bytemark ask for a 37.5 hour working week to be worked from our offices in York, and offer 25 days paid holiday plus UK bank holidays.  For this role we can pay between £20000-£40000 per annum dependent on previous experience, and may consider some days working from home when working on defined projects.

If you’re interested please send your CV to Matthew Bloch <matthew@bytemark.co.uk> and let me know in brief how you think you can
help our company.

Technical author

Bytemark Hosting is an Internet Service Provider based in York, and we’re looking to hire a technical writer on a temporary basis.  We need someone to bring our web site up to date with a large amount of original technical writing – the goal will be to make our hosting services as easy to use as possible for as wide an audience as possible.

We need someone who is understands hosting products, probably hosting and maintaining their own web site(s) already .  You’ll need to explain the basics of uploading files, the domain name system and other hosting complexities with elegance and frequent illustration; your audience will be less experienced but enthusiastic users of Windows, Mac OS and Linux.

This is not a permanent position, and the initial brief will be 8-12 weeks work.  However we are working hard on our web site at the moment, and may have immediate follow-on work.  We can pay between £15-25 per hour depending on experience.  The work does not need to done from our office in York, though you may feel that being on-site is advantageous to the job.

If you’re interested please send your CV to Matthew Bloch <matthew@bytemark.co.uk> and let me know in brief how you think you can help us.