One of our manifesto principles is an ongoing commitment to transparency and clear communication. That’s why since 2005, we have detailed every outage affecting our products and network on our public discussion forum.
Today, we’re building on that commitment by launching a dedicated Bytemark Status site where we will continue to report all service interruptions and outages.
Check it out here: https://status.bytemark.org
That means we will no longer need to post outages to the forum. Having a separate, offsite location for reporting issues gives outages the space and context they deserve, while allowing discussions to continue on as normal on the forum.
The development of the new status site has been driven by your feedback about our outage notifications. Some helpful new features include:
- “Is my site down?” – a search that lets you work out if a current outage may impact your services. You can also email the results of your search directly to Bytemark Support.
- Clearer “no issues” message, so you don’t need to review a list of posts that may or may not impact on your service. There’s also an open issues counter at the top of every page.
- Our Bytemark website and Panel Dashboard have been updated to display some information from our Status site as well.
- Each issue post features the name and type of asset that is affected, an estimated resolution time and all other features that go along with reporting an incident.
- A history of outages, neatly tagged under “resolved”.
- Instant and automatic sharing of posts to our Twitter account @Bytemark (no third-party service needed). You can follow our dedicated hashtag, #BytemarkStatus to filter status-related tweets.
- RSS feeds for new issues, all issues and resolved issues.
- Hosted off-network — in the case of serious outages, we’ll still be able to report what’s going on.
We hope our new status site addresses many of the feature requests we’ve received about the reporting of incidents. For now, we will retain the outage notifications category on our forum as a historical record, though we do plan to incorporate that history into the status site.
Please try out the new status site at https://status.bytemark.org and let us know what you think!
Kim Witten, Developer @ Bytemark